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Book Return Policy:

In an effort to reduce waste and become more environmentally responsible, the publishing industry is utilizing print on demand technology.


This technology eliminates the need large inventories of books and the need for pulping books due to overstocks or out of print titles. Big Country Publishing is proud to utilize this earth friendly technology, we only print what is ordered. All sales are final and orders cannot be changed or canceled. 

 

Damaged books will only be replaced if the following steps are taken:


1. Contact us immediately within 24 hours if you received damaged books due to the shipping process by email. Please include your contact information, description of damage, quantity of books to be returned, etc.

 

2. We will provide you with shipping instructions and will issue a "damaged books return number" which you need to include when you ship the damaged books back.

* We must receive the damaged books within 30 days of issuance of the book return number. COD's will not be accepted & shipping costs to return books will not be refunded; however, standard shipping charges to return books to us will be issued as a credit on your next order.

 

3. Once your damaged books are received, we will send you replacement copies.